No service rendered for my coverage and payment

Logged a complaint via email and spoke to Lesego at the call centre wrt Cartrack that is taking my money and not rendering a service. I am paying extra for accident cover of which my vehicle was in an accident and no contact was made with me regarding it. I was rather told they are going to send a technician to check the unit. Was told via email someone will contact me to date nothing.I refuse to pay any further.