No service from Cartrack

Very poor to no service from Cartrack, I am a current customer and am trying to register my second vechile with them and has been trying to sort out the Debicheck for about a week and everytime I call them, I get cut off or sent from pillar to post. No one seem to know what they are doing and just wants to get rid of the customer. Very inefficient and very frustrating talking to them. Seems like they dont need any business.