BK
Boitshepi K

1 reviews | Active since Sept 2025

08 Sept 2025, 13:13

NO SERVICE FOR TERMINATION OF CONTRACT

I've had cartrack for 3 years and their service is horrible. Only friendly when you join once your contract comes to an end they will show he'll. June a Consultant called to tell me about my account being in arrears and I told her they just deduct yesterday what do mean, she later said it does appear on her screen. I reminded her that July was my last month of the contract and I am terminating it with immediately. She said it was fine, they need to deduct R171 for the last I agreed. Tell me why deducting the R171 they continued to deduct further more. Another Consultant called me and I told her the account is terminated and she said I must do so in writing. I did the contract on the phone and I ended the contract on the phone. Why is cartrack trying to reap me off cause our 3 year contract ended. The service is poor, the Consultant on the phone are not helpful. I am disgusstated by this ********* behavior from this company and very disappointed. I wouldn't recommend it to anyone.

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Replies (1)
Cartrack
Cartrack's reply08 Sept 2025, 13:23
Official
Good day Boitshepi *****gwa Kgapola

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team