No Service

I have a problem with assistence from car track to get a new unit installed in my new vehicle since 16/02/24 on monday 19/02/26 it was arranged to get the new unit installed they said the tecnical department wil contact me a week later and nothing yet. On thursday 22/02/24 i received a call and the guy i spoke to said he is calling behalf of a cancelation request i told him i don't want to cancel i want to get a new unit installed. On 26/02/24 i called 3 times last call over 20 min without any arrangements what so ever they just tell you to hold on.