NO SERVICE!!!

My tracking unit has failed and more than one mechanic has confirmed that it has caused a problem with my car battery which is fairly new. My car is currently not starting on its own and I am solely reliable on car hire which is extremely ridiculous! I have asked car track to send a technician to assess and if needed replace the unit. I have entered my request through various channels but no one calls to arrange. I made contact with the Customer care again 2 weeks later, they acknowledge the first query and logged a new one. I only have car track as my insurer requires it. I am paying but not getting the service. This is jeopardizing my insurance and putting me at huge risk of loss. This review will be altered on a resolution being found. Bear in mind that I have been with car track since 2014 and this is the first time in the 10 years that I'm with them that I require their services and they are refusing to help me. I am extremely disappointed and frustrated with this pathetic service, hence this review.