GM
Glynis M

1 reviews | Active since Feb 2011

30 Mar 2015, 07:24

NO SERVICE !!

I had my cartrack unit fitted last year March. Since then, I have called on a couple of occasions to find out if my unit is working and to be told that they cannot pick it up and that they would phone me as soon as they could pick up my vehicle. (All these times, I knew where my vehicle was but was testing the system).<br> The last time I called to check was Thursday last week and the person in your Control Room agreed with me that my cartrack unit is obviously not working. He said he would log a call for repairs and that someone would call me by no later than Friday last week for which I am still awaiting this call. I also called Cartrack myself on Friday and was also promised that someone would call to which this also never happened. I am now sick and tired of the bad service I have received from Cartrack. If I do not have a response by close of business today, you can come and collect your **** system and sell it to someone who maybe doesn't care cause that's the same attitude that cartrack have, they don't care. My vehicle could have been ****** and would never have been recovered thanks to Cartrack. Very unhappy client !!!

0
Replies (1)
Cartrack
Cartrack's reply01 Apr 2015, 16:35
Official
Hello glynwm,

Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.

A senior technician will be in contact with you in order to resolve this issue.

Kind regards,
Minette van Dalen