MH
Mohammed H

1 reviews | Active since Mar 2011

29 Apr 2025, 22:02

No sense shady business tactics

I cancelled my policy with Cartrack, ended up having to pay a cancellation fee for cancelling a service for something that to me makes no sense. First off, you want us to buy a device so you can make money by running a company, you should take your device back when done. I sold my car, I would've gladly continued my monthly contract with you had you moved your device but hey guess what, there's a charge for that as well, needless to say much more expensive than me canceling and then signing up for a new device.

Now after you take my cancelation fee, you then want to send me an invoice for R10.00?

R10.00 for what, what sort of shady shop are you running, you in your own wisdom, firstly chose not to debit me on my debit order date. You then asked me if I wanted to be debited immediately or on my debit order date, after you got an answer, you still harassed me for an answer multiple times.

Now if you debit an account *****ulently as you are now planning on doing, this then means, you should be reported to the banking ombudsman as we have no agreement in place so how can you in your glorious wisdom then do this?

0
Replies (2)
Cartrack
Cartrack's reply29 Apr 2025, 23:23
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team
MH
Mohammed H's update02 May 2025, 09:49
Reviewer Update
So when exactly because your staff has not responded to my email prior to this complaint nor have I received any correspondence from yourself expect for a call at 23:29 which might I add is also *******.