No response to panic button a does not call you

Cartrack has the worst service ever and one feels unsafe because having their tracking device amounts to not having any tracker. I installed a tracking device last month and on Friday and yesterday decided to test the panic button but have not received any response from them yet. This morning I sent a message on Facebook and they asked for my contact details and promised that a consultant will contact me shortly, almost 10 hours later I am still waiting for the call.