No response from Customer service after 3 weeks

I've send Customer Services an Email regarding an issue when one gets hijacked and on how they suggest one must react when you get hijacked. Another company in the tracking business do have a small panic button with their package as well as an untraceable backup system for them to recover your vehicle for less than Cartrack charges you for their duel system for high risk vehicles. I've asked if they do have a panic button system in their package but up until now I did not receive any response after numerous follow-ups in approximately 3 weeks time. It does not seem like this company has any values regarding client services or they blatantly ignore their own values especially the one that says that they will contact you within 24 hours. I've also asked them what happens if one gets hijacked and the hijackers also takes your phone and you are stranded next to the road without any means to contact Cartrack and the lack of a panic button to inform them about this situation. No response as in Null zoltz nothing but yet one pay every month on time the very high installment for a dual system which does not help at all if you look at statistics on ****** or hijacked high risk cars.