dH
dirk H
1 reviews | Active since Sept 2014
19 Nov 2015, 16:01
no response from cartrack
hi i have no response from cartack regarding the complaint i ve placed on hello peter on the 3rd of November 2015.however i do get sms on a weekly basis from MBDLC to inform me that i have not yet make a payment on my cartrack acount and to make arrangements to pay.my account was closed in 2009 and i dont own them anything.It does not help to phone them because whoever you speak to dont want to understand they keep on telling me i owe them.what else can i do to keep them from pestering me.i need them to clear this up!!!it seems that they dont know how to run their company or their staff needs some serious training!!!!
Helpful (0)
Replies (1)0
Replies (1)
Cartrack's replyOfficial
20 Nov 2015, 16:41Hello dirkhenn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, in terms of your subscription agreement entered into, you confirmed and consented to being held liable for the cancellation fee.
Kind regards,
Minette van Dalen
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, in terms of your subscription agreement entered into, you confirmed and consented to being held liable for the cancellation fee.
Kind regards,
Minette van Dalen
Cartrack's reply20 Nov 2015, 16:41
Official
Hello dirkhenn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, in terms of your subscription agreement entered into, you confirmed and consented to being held liable for the cancellation fee.
Kind regards,
Minette van Dalen
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed, in terms of your subscription agreement entered into, you confirmed and consented to being held liable for the cancellation fee.
Kind regards,
Minette van Dalen