No refunds

I requested my tracking unit to be reinstalled into a different vehicle on the 23rd July 2017 complete with the required forms. I had no response from them so made a follow up on the 1st August 2017, subsequently from then I decided to change tracking services due to the poor service and cost on the 11th August . I received confirmation of my cancellation on the 16th August 2017 from where a rep**** to Mariah Sehlapelo as to when I would get my refund of R 850 as the unit was not reinstalled or reinstalled as well as the R 350 for the warranty and guarantee that if they do not recover your vehicle they will pay you out R 100'000.00. I sent another follow up on the 11th September 2017 with no response, Seems to me they just ignoring me and keeping money which is not due. Hopefully they will sort this out before I have to go to the consumer complaints as this is definitely not in line with CPA or TCF