NO records NO service??????? what am I paying for?

I am writing this because your customer support system is completely broken, and quite frankly, your service tonight was an absolute joke.

Normally, I receive pretty good service from you, but tonight—Saturday, May 23, 2026, at around 8:00 PM—everything completely fell apart.

I logged into the app to check if my daughter had activated Car Watch. Suddenly, the app claimed there were NO RECORDS. None.

I uninstalled and reinstalled the app. Same result.

My wife tried logging in on her device. Same result.

I fired up my PC and tried the web app. Same issue—still absolutely zero records.

At this point, I tried calling your customer service line. Instead of getting help, I was forced to listen to a two-minute adverti*****t, after which the call was simply terminated. I called back and pressed the option for an EMERGENCY. After waiting over three minutes, someone from the control room finally answered. She told me she had to transfer me to Customer Services.

And guess what? Another two-minute adverti*****t, and the call was CUT again.

What the hell am I supposed to do if this had been a real emergency? Your app failed, your web portal failed, your support line hung up on me twice, and even your emergency line couldn't route me to a human being who could fix a glaring system failure.

This is a tracking and security service. "Glitches" and dropped calls are not just annoying; they are a massive liability and a complete breach of trust.

I want a formal explanation for this system-wide blackout, an explanation for why your phone system is dropping calls after forcing paying customers to listen to ads, and confirmation that this has been resolved. I have screen grabs if required.

I expect a prompt response.