JS
Johann S
1 reviews | Active since Dec 2024
20 Dec 2024, 11:33
No Proper Communication
Seriously BAD Communication via email. And taking the deal over the phone does not work at all.
Day 1: Called in for info and to be mailed to me to join, because I prefer applying in writing, no feedback. Day 2: My details were never loaded, nor have I been mailed, so forced to take over the phone. Promised to be called back with installation date or POA, but nothing. WhatsApped and none of my detalis were captured. Day 3: Nothing. No feedback. Emailed, apparrently escalated and found my details. Today (Day 4): Nothing and it is almost midday.
Is this how they will be when you actually need them?
Taking out a new product, still waiting on my appointment to install unit or if they would come out.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
20 Dec 2024, 11:37Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply20 Dec 2024, 11:37
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
JS
Johann S's updateReviewer Update
20 Dec 2024, 12:26Hi There,
Please make sure I get a suitable response by COB today, otherwise I will join a different provider and not proceed with you.
Please make sure I get a suitable response by COB today, otherwise I will join a different provider and not proceed with you.
JS
Johann S's update20 Dec 2024, 12:26
Reviewer Update
Hi There,
Please make sure I get a suitable response by COB today, otherwise I will join a different provider and not proceed with you.
Please make sure I get a suitable response by COB today, otherwise I will join a different provider and not proceed with you.
JS
Johann S's updateReviewer Update
23 Dec 2024, 11:13Update: Was contacted, but the issue is not resolved and yet to get installation appointment info. They did “locate” my profile, which is literally the only thing they did.
I demanded to pull out and I have contacted Netstar who is more than willing to assist.
I will NEVER consider Cartrack again and cannot understand how they have “excellent” service.
I demanded to pull out and I have contacted Netstar who is more than willing to assist.
I will NEVER consider Cartrack again and cannot understand how they have “excellent” service.
JS
Johann S's update23 Dec 2024, 11:13
Reviewer Update
Update: Was contacted, but the issue is not resolved and yet to get installation appointment info. They did “locate” my profile, which is literally the only thing they did.
I demanded to pull out and I have contacted Netstar who is more than willing to assist.
I will NEVER consider Cartrack again and cannot understand how they have “excellent” service.
I demanded to pull out and I have contacted Netstar who is more than willing to assist.
I will NEVER consider Cartrack again and cannot understand how they have “excellent” service.