No one knows what is going on in their departments

No one knows what is going on in their departments. My tracker was installed 2 weeks ago and has never worked since. Despite multiple calls to Cartrack, trying to find out what is going on, I’ve been put on hold for over 20min waiting, been transferred to almost every person in the department and no one knows what is going on. I get emails saying my device has been flagged for reinstallation but no one calls me back to confirm anything. Really not impressed with this service and I would not suggest Cartrack to any new users. The employees also don’t know what their packages include as one tells me I can track my car from the app and someone else tells me I cannot. After 2 weeks of up and down, the only HELPFUL person was Candice Janneman and I appreciate her knowledge and helpful service received.