PT
Peter T
1 reviews | Active since May 2010
13 Mar 2026, 15:27
No Live Tracking
No live tracking for 30 minutes. App shows a track and calling call centre shows another. We cannot track our vehicles. Free Life360 cell phone App works better.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
13 Mar 2026, 16:46Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply13 Mar 2026, 16:46
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
PT
Peter T's updateReviewer Update
13 Mar 2026, 17:09This has been hours now and all 4 vehicles not tracking anymore. You cannot make an excuse that this must be vehicle problem. What would happen if one of staff was highjacked? Your call center seems to be tracking fine. This is unacceptable.
PT
Peter T's update13 Mar 2026, 17:09
Reviewer Update
This has been hours now and all 4 vehicles not tracking anymore. You cannot make an excuse that this must be vehicle problem. What would happen if one of staff was highjacked? Your call center seems to be tracking fine. This is unacceptable.
Cartrack's replyOfficial
13 Mar 2026, 17:40Please accept our sincere apologies for any inconvenience caused.Kindly note that the matter has been escalated to our Fleet Department for further investigation. They will review the issue and provide feedback as soon as possible.We appreciate your patience and understanding while we work to resolve this matter.
Best regards,
Cartrack's reply13 Mar 2026, 17:40
Official
Please accept our sincere apologies for any inconvenience caused.Kindly note that the matter has been escalated to our Fleet Department for further investigation. They will review the issue and provide feedback as soon as possible.We appreciate your patience and understanding while we work to resolve this matter.
Best regards,