No Joy from car track since I joint in August.

Hi Car Track.

My Vehicle got involved in a car accident and it was written off. Insurance had sold it to another person. My issue is, I had a tracker installed by car track. I had sent a form to ********** and followed up with a call. The consultant I spoke to advised that the mailbox is no longer working and I should use ********** Today I made a follow up and the lady I spoke to advised that the form was never received and I should use the .com email.

Fast Forward, 2nd issue, the new owner is not willing to provide the address for security reasons( But the contact details are working). He advised that Car track being a known company can call him, set up an appointment and he will then provide the exact address of where the vehicle is.

I called your call centre again to clarify this. The response I got is as per below:

'Kindly forward the email to ********** your request was never received. Kindly fill in all the required details on the form. Full addresses are required and if de vehicle is not available an extra R600 to hard lock unit will be charged.'

My concern Car track, I will be paying R870 for the tracking device to be de-installed and re-installed. The call center is not willing to contact the new owner for the exact address. Now I get told that should the vehicle not be available, I will be paying an extra R600? Since you are not willing to contact the new owner for the address, that means you can still get back to me to say the vehicle is not available in order for me to pay R600 without making any efforts? To me it sound like a money making scheme.

Take into consideration that I have never had joy with car track since I joined. The service is always terrible.

Please car track I need a resolution to this. The new owner will be selling the vehicle this week. I have been going up and down with the calls and mailboxes that are not being attended. I need a senior person to attend to this