No GPS on tracking device

I am very disappointed with the staff and service I received at Car Track. They did the installation second week of December but when I log onto the app to track the car it’s still stationary at the location where they did the installation. I called them and they scheduled for a technician to come and fix it but the technician didn’t come. They then scheduled a second appointment but they didn’t come for that appointment as well.

They never make the mistake to not debit their money but I am unable to track my car! What happens if it gets ****** ?! Because I am paying for the tracker but i can’t track the whereabouts of my car!