No feedback - No service - "No problem"?

First: I realised the tracking unit in my car wasn't working and I reported it. The operator at Cartrack call centre arranged everything and I assumed like before the guys from Cartrack Middelburg will sort it out. Nothing happened and no one even phoned me to make arrangements for the repair.

Second: In the meantime the car was traded in and I phoned and made priority arrangements to have the cartrack unit removed and installed in the new vehicle. The new vehicle is already load on the system. Needless to say, it didn't happen and again not so much as a phone call to arrange anything.

Now the old car is sitting at Toyota in Witbank with a tracking unit belonging to me and which I am paying for. The new vehicle has no tracking unit and is already in my possession.

So, is someone going to do anything or can I just cancel the tracking units in all my vehicles all together?

The call between the Cartrack call centre and myself: 09 May 2019 10:48