No explanation from Cartrack

<p>I sent the below last week to Cartrack and I still havent't received a response</p> <p> </p> <p>Hi there,</p> <p> </p> <p>I trust you are well.</p> <p> </p> <p>I would like your assistance, I have two contracts with you for CA 335615 and CA 151424 now I can’t remember specifically when I called to say I wanted the Happy Button for both of these.</p> <p> </p> <p>All this time you have been charging me for it and there were instances when I called for a towing service and I was assisted and I did not pay anything. The last incident was in June of 2016. Now when I checked if this Happy Button would be carried over with my new contracts your agent stated that it is not active. I honestly fail to understand this, I mean what happened to it? I didn’t cancel it !!!</p> <p> </p> <p>You are charging me R562 for both my units and the two Happy Buttons services.</p> <p> </p> <p>Now I would like you to look into this:</p> <p> </p> <p>· I would like an exact breakdown of the R562 because the plan that I am on does not equate to R562 for both vehicles – and please don’t tell me about promotional offers because I know this is not the case</p> <p>· How come when I called your Happy Button service that I was assisted if I never signed up for this</p> <p>· When did it move from active to not being active and why?</p> <p> </p> <p>On Tuesday I asked one of your agents to look into my call interaction/history and to also forward me some calls. I only received one call and he claimed to having difficulties in finding the other call. Now this sounds a bit suspicious to me.</p> <p> </p> <p>Anyway, I would like this looked into ASAP if I don’t get a reply by Monday morning then I am escalating this further.</p>