No call or email records since 27 August as requested

I had a tracking device on my car from cartrack since 2019 October,now I sold that car and the new tracking system is from my new insurance. I phoned cartrack on the 27 th of August and requested that I want to cancel my contract with them. I was told that I have to pay R2000 cancellation fee or continue to pay for it until next year October because I have a 3 years contract with them. I asked if that was the deal I signed up,I respond was yes.I then requested the contract I signed together with the telephone records that were done when I took the contract,I was told I will receive them within 3 working days. Even today I am still waiting. I want to know what is happening because I don't want to play for something I am not using.