No Call Back

To Whom it may concern,<br> <br> I have called the Car Track help desk in Jan to test my tracking unit. I spoke to a lady (cannot recall her name) advising her that i would like to know the location of my car as the cell phone app i was provided never worked. She stated that the unit might be faulty and she will get the technical centre to contact me to come test the unit. i have not had any feedback yet. how many calls do i have to make to have this resolved?<br> Please advise as i am considering moving my services elsewhere as i feel that i am paying for nothing in return.