No assistance from Cartrack

I'm writing to express extreme disappointment with Cartrack's service. On April 2, 2025, I accepted an additional product with the condition that it would be activated ONLY at the end of April 2025. However:

- A debit order failure message was sent on April 3, 2025, disregarding our agreement. - Despite my clear emails, calls, and WhatsApp notifications about the error, I continue to receive daily demands for payment. - Contrary to our agreement, Cartrack deducted both the monthly payment and pro-rata amount on April 30, 2025, without authorization. I've reversed the pro-rata deduction, but the erroneous monthly payment remains unresolved.

I've sent email communication to Noleen Rigney, which clearly outlines the issue. Unfortunately, despite my detailed explanation, the matter remains unresolved. I've also received an email from Thabisile Miya, which further highlights the lack of coordination and communication between various departments within Cartrack.

I find the ongoing demands and threats of service suspension, including after hour messages, a Sunday afternoon WhatsApp, unacceptable.

I request immediate action:

1. Cancel the additional product. 2. Reverse the monthly payment. 3. Update my account accordingly.

Given the circumstances, I shouldn't be held liable for the cancellation. There was a clear breach of contract when my explicit instructions regarding the activation date of the additional product weren't followed. As a result, I'm requesting that the product be cancelled without any further obligations on my part.

Clearly, there's a significant communication gap within your team, which is disappointing given the simplicity of the issue. It appears that the consultant who contacted me on April 2, 2025, prioritized making a sale over respecting my conditions, leading to the current situation.

I expect prompt resolution to this matter.

Regards Antionette Griffin