No alert meanwhile hijack happening

To whom it may concern,

I am writing to express my strong disappointment regarding the system failure that potentially resulted in the loss and non-recovery of my car.

On Friday, 28th June 2024, my car was hijacked, and the driver (my partner) deactivated the battery terminal. I expected to receive a battery alert message, which would prompt me to take action. However, I did not receive any alert. When I tried to log into the application, I faced repeated failures. Only after my second call to the call centre was I informed of my car's location at a police station.

I am extremely dissatisfied with this incident. I expect to receive the tracker paperwork promptly to understand the package inclusions and the protocol for addressing system failures and terminating the agreement. Additionally, I require immediate assistance in obtaining the login details.

I anticipate your urgent attention to this matter.

Thanks.