“No Alert During Theft – Poor Response”

I want to share my very disappointing experience with Cartrack.

I installed a tracker with them under a 3-year contract. In the beginning, their service was excellent — whenever my car battery was disconnected, they would immediately call to check if everything was okay.

However, one night around 1am, ******* broke into my yard and stole my car battery and radio (worth around R6,000). What is shocking is that I did NOT receive any alert or call from Cartrack during the incident.

The only time I discovered the theft was around 5am when my wife noticed the car had been broken into. When I contacted Cartrack, it took a long time for them to answer while I was using my own airtime. When they finally responded, instead of showing concern or apologising, the consultant questioned me and made it seem like I was at fault. That level of customer service is completely unacceptable.

To make matters worse, I cancelled my contract in January (which was supposed to end in March), but they continued deducting money from my account. When I raised this, there was still no apology — only excuses.

It feels like this company only cares about money and not about customer safety or service. Even online, negative feedback seems to be ignored or hidden.

Based on my experience, I would not recommend Cartrack to anyone. I trusted them for security, but they failed me when I needed them the most.

#PoorService #Disappointed #CartrackExperience