BH
Brett H

1 reviews | Active since Mar 2022

03 Mar 2022, 07:04

No agreement/contract, monthly charges and daily harassment

I purchased a vehicle in march 2021 from a dealership. At no point did the name Cartrack or tracker of any description get mentioned throughout the purchase procedure. I have no agreement/contract, I have no debit order authorization document nor did I authorize the installation of a device. After a review of my Bank statement in December of 2021 I noticed a debit order of R140.00 being deducted. I contacted Cartrack and explained to them exactly what I have mentioned above, to no avail. After no action on the part of Cartrack I put a stop order in place and removed the debit order from my account. Now I am being Harassed and threatened daily. I have emailed Cartrack on several occasions to *** without any feedback or action. I question the legality of engaging in business like this. I cannot accept that a company can just help themselves to somebody's money without an agreement in place. To make matters worse, the company I work for uses C-Track for our fleet of vehicles and trucks and I could get a subsidized C-Track account through work. As such why would I want a Cartrack account or device?

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Replies (1)
Cartrack
Cartrack's reply03 Mar 2022, 09:59
Official
 
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. 

Kind regards 
The Cartrack Team