NO ACTIVE SERVICE AND THREAT NOT TO CANCEL SERVICE.

Worst service Ever.... since last 18 months car tracking device not working checked on the online platform no signal detected for the vehicle in question.

No one from cartrack bother to check for device and keep charging account with monthly subscription. numerous called made to request cancel service but no action from cartrack. Email written to them on 09/09/23 for cancellation for which i have ticket number but till date they debit the account and i have to return debit order. They are very efficient to call 3 times a day for collection for unpaid debit order but no time to handle service request for cancellation.

Retention department called once for the cancellation whereby the agent ask me to say " yes" for next 3 months i still need to pay my subscription when i said no i cant do that so he threatened that my contract will never be cancelled and i will keep paying irrespective of service provided or not.

As a customer we must keep paying for the service which is not working for almost now 2 years.

After being customer for 11 years i have to say its really shameful on part of cartrack.