New Tracker Unit Installed Malfunction & No sense of urgency to fix

3 weeks back I had Car Track install one of their devices in my car. R200 per month package. Since then I have removed the car battery more than 6 times (different days) to my dismay as I don't get any notification SMS or get called to say hey someone might be *****ing your car. I must say previously I had Tracker, the minute you take the car battery they would call me. These guys ... not a care in the world - no bother. SO I called them up last week Friday (13/10/2016) and they promised to call me back as soon as possible to have this matter resolved. Today being Monday night (16/10/2017) I can safely say they could be bothered. SO I guess I have to call again and remind them tomorrow before my car disappears without a trace. If I knew this is how they treat their clients, I would have given them a miss. Far much better service providers out there. 3 Year commitment with such people is really scary. I am alarmed :-(