New client - no show

Item: Cartrack
Rating: 1
Author: Daphne J

I would like to raise a serious concern regarding the lack of service received. It is very disappointing that a tracking company such as Cartrack could not honour a scheduled appointment to install a new tracking device on my company vehicle. When I followed up, no clear explanation was provided, nor was there any assistance in locating or coordinating with the installers.

As a new client, this level of service is extremely concerning and does not inspire confidence moving forward.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

23 Mar 2026, 17:52

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply23 Mar 2026, 17:52

Official

Daphne J's updateReviewer Update

26 Mar 2026, 13:54

Interesting rescheduled appointment and guess what…?

Again no show

I phoned the call center had to hold the line more than 11minutes.
Only to be informed we need to wait to hear what the manager said.

Daphne J's update26 Mar 2026, 13:54

Reviewer Update