Never use Cartrack!

My car was stollen, cartrack did not even notice it or realized that their tracking device was deactivated till after I called them. It’s been 2,5 months 10 weeks that they still charge me my monthly fees without rescheduling to fix or replace the tracking unit. I have tried 4 times now to schedule an appointment without any success.

The first time they send a conformation of address email, which I rep**** on. The that afternoon someone pitch up at my house unannounced with a appointment while I was not at home???? Yesterday I made an appoint scheduled for 3pm today, I waited till 3:05 and had to call them back only to find out no they booked the wrong technitian. They never thought of phoning me a cancel and reschedule the appointment they just leave it. I ask to speak to a supervisor, they said he/she is not available but they will call me back. Its now 4:30 it’s 2h later still no call. If their service is so bad how will they track and recover your car???

Worst is my vehicle sends out accident reports early morning that I am in an accident which obviously is because of their faulty device, but is truly not good to wake-up and see an alert that you family member was in a accident while its only a false alarm. How long must I wait??