Netstar is trash

On the 20th of October I had a problem with my tracker and called the support department. They set an appointment for 12h00 on the 28 October 2025. The appointment was rescheduled to 14h00 without me being notified. I left work early so that I can get there on time and by 12h40 I started calling and asking where are they to assist me with the problem. That's the time I realized that the appointment was rescheduled to 14h00 and I had to go to work because I was on duty. They only called me at 14h50 to let me know they are there at the location of our appointment. No one is bothering to prioritize me since the mistake was on their side. Today in the 30th I'm calling again to let them know that my app is giving me troubles and I don't have enough airtime and asked them to call back, still no return call.

So unprofessional.