nearly lost my dad when cartrack was our only help

on monday 26.10.2015 my dad never came home when he was supposed. This made my mom extremely worried because he is a diabetic and had a sugar seizure on friday 23.10.2015. we couldnt get hold of him on his phone we only had the option of tracking the car. my mom phoned cartrack at about 12am and spoke with 2 ladies and explaind the situation whereby they said that they need authorisation from my father because he is the member of cartrack( even when she explained that the member is the 1 who is in trouble somewhere). They called a supevisor who then said that he will check where the car is but still cant give us any info. my mom then (now almost 2 hours and a few phone calls to cartrack later) asked the supervisor to atleast send a ambulance to the car or a response team. he sent a response team 2 and a half hours later to the car where they found my dad in the car struggling to breath, being helped by strangers who explained were struggling to get any info out of my dad to help him. the scary thing about it all was we tried his phone which was off, more than 30 times and someone eventually answered and gave us info and directions and we got to him before cartrack was there!!!