NDEB00236 account closure failure.

Good day

Can we please have a resolution or at least somewhere do their job. I paid off the Car track account that was under my wife's profile in February through their collectin agent Sheplaw and till today we still get calls regarding same amount because some *********** person has failed to allocate and close off this account now going for 3 months after the payment.

The last person who promised to assist is Masego Letlhabane, Credit Controller who has been trying to resolve it but seems unable yet.

In the interim we get endless calls everyday including weekends like a nuisance pest.

Can someone who knows what they need to do allocate and close off this account once and for all. Warm Regards