My vehicle stopped s...

My vehicle stopped showing on my mobile app, it took me 20 minutes to get this resolved via the call centre from being put through to client services x2 as well as to the control room to then be told that they have rebooted my unit and that I should drive between 7 to 10km prior to being able to view my vehicle I then asked to speak to a BDO which I was transferred a total of 6 times and have still not spoken to a BDO before my call was answered by client services and cut