My vehicle gave a battery/signal loss and I received a call from their control room to alert me about the power loss on the vehicle and was given options to choose from and indeed I made a choice and the call ended

My vehicle gave a battery/signal loss and I received a call from their control room to alert me about the power loss on the vehicle and was given options to choose from and indeed I made a choice and the call ended. A few seconds after that I got a call from Akhona Mhlauli who called to verify if it is indeed me who answered the call and asked questions to verify and after she was satisfied she ended the call, I found that to be reassuring