IM
Ishmael M
1 reviews | Active since Jan 2024
12 Jan 2024, 12:21
My refund
Hi To whom it may concern I'm Ishmael who has an account with car track I was out of the country to perform my duties else were in Africa. I was out of the country for 1 year I came back on the 07 December 2023....I payed my overdue account on the 14th of December 2023 whilst chatting with cartrack they told me to pay R2898.11 fether more they told me to pay another R1800 for them to remove me from ITC and i payed the same day....the issue is that cartrack debited R850 from my account with out my concern on the 28th of December 2023 of which i didint make an arrangement with them to do so....on the 28th December 2023 I requested for them to refund me but it seems they are going back and forth with me as I'm using my airtime and data to call them....iv been calling several times for them to refund me as it's January I needed it to pay for my child's school fees...on Friday last week I spoke to the accounts department of car track her name is Nomfundo the supervisor of that department she told me she will escalate my matter and fether give me feedback this Monday but she didint call....I again called on this Monday to get feedback from the acounts department, I spoke to Thato who said my account was escalated on the 3rd January 2024 and my money will be in my account today of wich is Wednesday today 10th January 2024 yet I haven't received it Can you please help me regurding this issue please I thank you
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
12 Jan 2024, 13:25Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Cartrack's reply12 Jan 2024, 13:25
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
IM
Ishmael M's updateReviewer Update
12 Jan 2024, 14:21I am waiting for my refund as I did not communicate with cartrack regarding the debit order....I regret being a cartrack customer I am deeply disappointed with their service....I would like to know when will I get my refund as I am going to pay again o the 15th of January 2024 for my cartrackservice going foward
IM
Ishmael M's update12 Jan 2024, 14:21
Reviewer Update
I am waiting for my refund as I did not communicate with cartrack regarding the debit order....I regret being a cartrack customer I am deeply disappointed with their service....I would like to know when will I get my refund as I am going to pay again o the 15th of January 2024 for my cartrackservice going foward
IM
Ishmael M's updateReviewer Update
13 Jan 2024, 12:19Hi its Ishmael Mabuse again I was called only today by cartrack since they called once last week only ever since I was out of the country they only ever made two calls to me since the 7th of December 2023 when I arrived in SA they only called today wich is the 12th of January2024 and last week...cartrack app was not working from the day I paid the overdue amount,it was on the q4th of December 2023 to the 3rd of January2024 were they resoved the issue.they only call me last week and this week alone to solve my issue of the 28th of December 2023....it was me calling them ever since I arrived....but to solve an issue they go round and round to only solve a refund.cartrack is saying that I will receive my refund only next month as they take 7 to 14 working days for them to do a refund,but they are quick to take money from my account were else iv never done a debit order mandate with them but yet they debited R850 were else I called them and chatted with them to pay my overdue repayment on the 14th of December 2023...going forward they say they are going to deduct R271 from my refund of R850 and I am only going to get the remaining refund amount next month...I surely hope you've learned from my expiriance that they really are not good for business...
IM
Ishmael M's update13 Jan 2024, 12:19
Reviewer Update
Hi its Ishmael Mabuse again I was called only today by cartrack since they called once last week only ever since I was out of the country they only ever made two calls to me since the 7th of December 2023 when I arrived in SA they only called today wich is the 12th of January2024 and last week...cartrack app was not working from the day I paid the overdue amount,it was on the q4th of December 2023 to the 3rd of January2024 were they resoved the issue.they only call me last week and this week alone to solve my issue of the 28th of December 2023....it was me calling them ever since I arrived....but to solve an issue they go round and round to only solve a refund.cartrack is saying that I will receive my refund only next month as they take 7 to 14 working days for them to do a refund,but they are quick to take money from my account were else iv never done a debit order mandate with them but yet they debited R850 were else I called them and chatted with them to pay my overdue repayment on the 14th of December 2023...going forward they say they are going to deduct R271 from my refund of R850 and I am only going to get the remaining refund amount next month...I surely hope you've learned from my expiriance that they really are not good for business...
IM
Ishmael M's updateReviewer Update
13 Jan 2024, 12:38Hi its Ishmael Mabuse again I was called only today by cartrack since they called once last week only ever since I was out of the country they only ever made two calls to me since the 7th of December 2023 when I arrived in SA they only called today wich is the 12th of January2024 and last week...cartrack app was not working from the day I paid the overdue amount,it was on the 14th of December 2023 to the 3rd of January2024 were they resoved the issue.they only call me last week and this week alone to solve my issue of the 28th of December 2023....it was me calling them ever since I arrived....but to solve an issue they go round and round to only solve a refund.cartrack is saying that I will receive my refund only next month as they take 7 to 14 working days for them to do a refund,but they are quick to take money from my account were else iv never done a debit order mandate with them but yet they debited R850 were else I called them and chatted with them to pay my overdue repayment on the 14th of December 2023...going forward they say they are going to deduct R271 from my refund of R850 and I am only going to get the remaining refund amount next month...I surely hope you've learned from my expiriance that they really are not good for business
IM
Ishmael M's update13 Jan 2024, 12:38
Reviewer Update
Hi its Ishmael Mabuse again I was called only today by cartrack since they called once last week only ever since I was out of the country they only ever made two calls to me since the 7th of December 2023 when I arrived in SA they only called today wich is the 12th of January2024 and last week...cartrack app was not working from the day I paid the overdue amount,it was on the 14th of December 2023 to the 3rd of January2024 were they resoved the issue.they only call me last week and this week alone to solve my issue of the 28th of December 2023....it was me calling them ever since I arrived....but to solve an issue they go round and round to only solve a refund.cartrack is saying that I will receive my refund only next month as they take 7 to 14 working days for them to do a refund,but they are quick to take money from my account were else iv never done a debit order mandate with them but yet they debited R850 were else I called them and chatted with them to pay my overdue repayment on the 14th of December 2023...going forward they say they are going to deduct R271 from my refund of R850 and I am only going to get the remaining refund amount next month...I surely hope you've learned from my expiriance that they really are not good for business