My problem is still unresolved

<p>I wrote a review on the 7th of June about a need to have a unit removed from a vehicle. You responded immediately and Uridice (from the Repairs dept) phoned me and made an appointment for the 8th of June to have the unit removed. At the appointed time, the technician did not arrive. When I phoned Uridice she said that the technician had arrived but no one was prepared to help him access the car. I can only conclude that he was in the wrong place. Why though did I not receive a phone call? We made another time for today at 10am.</p> <p>Once again I have seen no sign of th technician and have not received a phone call. I tried phoning Uridice again but she was not there and the agent I spoke to said I must be transferred to another department and start the whole process again.</p> <p> </p> <p>I am beside myself!</p>