My experience with Cartrack is extremely disappointing

My experience with Cartrack has been extremely disappointing.

On 28 August 2026, I received a call informing me that my vehicle had allegedly been hijacked. This was a complete shock, as I had no prior knowledge of any incident. When I asked for clarification, I was told the information came from a "partner," yet no clear details were provided.

Following Cartrack's advice, I was advised to open a police case regarding this matter It was difficult for the police officers to help me due to lack of information and the driver was no where to be found. Trying to access my Cartrack app I have discover that I could not access it.I was blocked and I was never informed that my access had been restricted, nor was any explanation given.

My vehicle is still missing, and I have been left with more questions than answers. In a situation this serious, I expected clear communication, transparency, and active support from a vehicle tracking and recovery company. Instead, I have experienced confusion, poor communication, and a lack of meaningful assistance.

I urgently require answers regarding:

What triggered the hijacking alert? Who reported the incident? Why was my app access blocked without notice? What is the current status and location of my vehicle? What recovery actions has Cartrack taken?

My vehicle remains missing, and I expect an immediate update and a full explanation from Cartrack.