My Experience with CarTrack

I am extremely disappointed with the service and accountability I have experienced from CarTrack.

After being informed by Chery Roodepoort that a CarTrack technician had been at the dealership to inspect my vehicle, I immediately reached out to CarTrack for confirmation. I called three separate times and was assured on each call that the matter would be escalated to a supervisor and that I would be contacted back. Despite these promises, no one ever followed up with me.

I also sent a formal email requesting urgent feedback, asking very clear and simple questions:

Which technician attended Chery Roodepoort?

Why was I not contacted directly about this?

Was the installation of the tracking unit the cause of my vehicle’s breakdown?

To date, CarTrack has not responded to me at all. My car has been stuck at the dealership for over two weeks, and this lack of communication has added enormous stress and inconvenience.

What is most concerning is that CarTrack cannot even confirm whether or not one of their technicians was sent to Chery Roodepoort. For a company that installs devices directly into customers’ vehicles, this lack of record-keeping and accountability is unacceptable.

Customers deserve transparency, accountability, and proper service , unfortunately, CarTrack has failed me on all fronts. I would strongly advise others to be cautious when considering their services.