My experience this morning horrible with the customer services lady, I have requested my device to be replaced last year until date haven’t received service but my account is still being debited even though I have asked them to stop debiting last after se

My experience this morning horrible with the customer services lady, I have requested my device to be replaced last year until date haven’t received service but my account is still being debited even though I have asked them to stop debiting last after selling the car. Thanks to a gentleman by the name of Obakeng from Cartrack accounts department he saved the day for them as he had to do what was supposed to have been done by the customer service. Besides all this Cartrack is realia le but should sort issues of this debits going on that one hasn’t approved they should stick to the agreed amount.