my car was ******

South Africa what is happening to our country, I lost my brand new car, they called me saying they were able to see where the car was on day of incident, which was last week Thursday, I had hopes that they will call again to say the car was recovered and the next thing till today no communication from this company till today. can someone send me a report of movements and the communication to me? I need to send this to mu insurance, this is not on, what are we paying for, SOMEONE NEEDS TO SAY WHAT HAPPNED FROM THE MOMENT THEY SAW THE CAR TO NOW, THIS CANT BE HAPPENING, I NEED AN ANSWER, I HAVE BEEN PAYING FOR A SERVICE THAT WAS NOT EVEN RENDERED