My car broke down and I was not the one who was driving it, but cartrack was able to assist me

My car broke down and I was not the one who was driving it, but cartrack was able to assist me. Saritha Skosana kept on calling me to check if I'm safe and when I told her that I'm not the one who was driving she asked for my partners number and she checked on him until help came. I am happy with her service because even after the car was towed she called again later to check if everything went well.