My Account not being debited and receiving unprofessional responses.

On Wednesday the 23rd July 2025 I received a whatsapp message informing me my account was not paid. I then went on my bank statement to check as my account is paid via debit order and the debit order was never deducted. I then responded to the what's app messaging asking that I need to understand why the debit order was not deducted. Feedback received is the system reflected the debit order was retuned as unpaid, which I didn't agree too cause according to my statements the debit order never went off. I then agreed for the debit order to be resubmitted and agreed to pay the R10 resubmission fee although I was not at fault here. I was then double debited , I then sent an WhatsApp again asking why I was double debited response I received was apologies for the inconvenience and the amount was going to reflect in Cartrack's account the afternoon. This morning I again sent a whatsapp asking what was happening as I need my account to be refunded. And I received the most unprofessional response. I have attached a copy of the whatapp chat and I am utterly disappointed!