NP
Nomakaya P

1 reviews | Active since May 2018

03 Feb 2025, 19:05

******* multiple deductions - Debit orders deduction in 1 month.

Car track deducted money from my account 4 times!!

1st deduction: 24 January 2025 - R349.44 2nd deduction: 24 January 2025 - R358.67 3rd deduction: 25 January 2025 - R358.67 4th deduction: 31 January 2025 - R319.29

The tracking company deducted R677.00 more than what it was supposed to deduct. The R650.00 remaining in my account was reserved for my Car insurance premium of Miway.

My vehicle is not insured as of today due to this gross negligence. On the 31st when my debit order went off for Miway it returned unpaid as there were not sufficient funds.

I have communicated with Car Track multiple times on WhatsApp and email since the 24th. It is exactly 7 days past the day I communicated with them.

1st I was advised the the money was paid back. 2nd time the storry was changed. now today 7 days later they are advising that they cannot process refunds I must ask my bank to reverse the transaction.

1. I am cancelling the product. I cannot afford my money to be ****** from my account by this company. 2. Should anything happen to my uninsured vehicle Car track will be fully liable for the cost. I do not have an agreement of a deduction of extra R677.00 per month with them. 3. I am referring this to both ombudsman and my attorneys. Should I suffer any financial loss due to the following Car track will be fully liable!!

I have emailed all emails with no success!! Client services, accounts, CEO escalations, ethics, anon WITH 0 reply pass the 7 days. Please come and remove the dashcam product ASAP. I want nothing to do with *******!!!

CANCEL Debit orders!! If any payments, I will EFT myself. This is ridiculous!!!

0
Replies (2)
Cartrack
Cartrack's reply03 Feb 2025, 19:14
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team 
NP
Nomakaya P's update03 Feb 2025, 23:06
Reviewer Update
I do not want Clarity! I want my money back asap.