Most Humiliated Expereince - Cartrack

Cartrack - what a disappointment especially after this morning, on the 4th of April I phoned Cartrack with excitement to assist me with a bike track system on my UBER bikes, because my experience previously for my personal use of my car with them over the phone was FANTASTIC - their service off and over the phone is exceptional, but after this morning I beg to differ, they informed me my debit order will go off on the 25th where in most cases words is empty actions and this is a practical example because it went off this morning the 9th at 0:00 which I only saw after I've went through a Toll Gate after I've tried to swipe my card and it declined where I had to sit for 10 minutes before someone came and paid on BEHALF of me! I've never been so humiliated in my life and unfortunately the empty promises of Cartrack led to this unforgettable experience which caught me off guard where I had to find out on 99.9 that the last bit of money was taken out of my account after the debit order bounced and left me in a minus - I believe you should inform your team they should know how the procedures works before they deal with customers where their misunderstanding can create a very bitter taste in our mouths in the aftertaste of Cartracks reputation. The scenario mentioned above is where trust issues start.