MOST HORRIBLE TRACKING COMPANY

I had such a horrible experience with car track. I have the R389 deal with car track which includes 2 dual camera’s, accident detection, carwatch, logbook, Mifleet, car protector and road assistance etc. On Thursday night, I got into a major accident whereby I was hit by a truck, I did not receive assistance from cartrack nor did I get roadside assistance, they never called to ask about the accident or detected the incident whereas I pay for my tracker. I called them numerous times and they have informed me that they did not detect an accident and my value added services has not been activated, I had to request my own towing which cost me R1300. I have been going to their offices but I am still not getting assistance because they tried called the Johannesburg head offices but they do not pick up.

I requested footage on the app regarding the accident but it has been pending since Friday. I was advised that the car ignition needs to be on of which I followed those instructions. I did that the whole day on Friday and Saturday morning but the footage is still pending. I called them again and they advised that it works best if the car is in motion, I informed them that the car cannot be in motion because it is wrecked due to the accident and I can only put on the ignition which clearly doesn’t give any results.

I have been calling the camera unit the whole day and they are not helpful. The manager at the office in Cape Town also tried but that did not help. I am in a crisis and almost lost my life but Car Track is not not doing anything for me. They are not willing to send me the footage or provide any assistance. I have made numerous calls, what’s the point of paying for benefits that you cannot access when you need them?

Had I been advised that in order for you to access footage the car needs to be in motion even though you’ve bee in major accident, I would not have taken it. Cartrack has been nothing but useless for me in my time of need. I kindly request my refund of R1300 and I need answers?