Months of negligence, faulty hardware, and unauthorized billing

I am writing this out of absolute frustration after months of trying to resolve issues with Cartrack. I have been stuck with a faulty tracking unit for months, which is a massive security risk, yet they refuse to send a technician to fix it.

Despite the product not working, they continue to deduct monthly payments from my account. I have tried repeatedly to cancel my contract due to their breach of service, but they simply refuse to get back to me or process the cancellation.

Their customer service is non-existent. I have spent hours on hold and sent numerous emails, only to be ignored while they continue to take my money for a service they aren't providing. Avoid this company at all costs.