LM
Lindiwe M
1 reviews | Active since Oct 2009
08 Dec 2023, 13:37
Month without refund received
I am reaching out regarding the refund request processed in mid-November 2023. Unfortunately, I have yet to receive the funds.
Could you please provide insight into the possible reasons for this delay? Your prompt response would be greatly appreciated.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
08 Dec 2023, 13:56Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Best regards,
Cartrack's reply08 Dec 2023, 13:56
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Best regards,
LM
Lindiwe M's updateReviewer Update
11 Dec 2023, 14:08I am following up on this matter of a refund which seems I have been numerously ignored though emails from Thando Moyo indicated the error from your end and promised a refund.
Its has been a month and one day I have not received any communication whatsoever ever relating to this matter.
I will have to escalate to consumer ombudsman as all my efforts to have a progress report are ignored.
Its has been a month and one day I have not received any communication whatsoever ever relating to this matter.
I will have to escalate to consumer ombudsman as all my efforts to have a progress report are ignored.
LM
Lindiwe M's update11 Dec 2023, 14:08
Reviewer Update
I am following up on this matter of a refund which seems I have been numerously ignored though emails from Thando Moyo indicated the error from your end and promised a refund.
Its has been a month and one day I have not received any communication whatsoever ever relating to this matter.
I will have to escalate to consumer ombudsman as all my efforts to have a progress report are ignored.
Its has been a month and one day I have not received any communication whatsoever ever relating to this matter.
I will have to escalate to consumer ombudsman as all my efforts to have a progress report are ignored.