Money or you are *****ed

<p>1st I received a call from a number I do not know and was told it is cartrack, and very rudely asking me to authenticate myself without telling me why (with all the phishing going on to get details, I was apprehensive of just giving my details to someone whom I do not know, claiming to be from cartrack), I refused to give my details as the lady was very pushy, and saying she can only tell me once I authenticate, they called me so they should know to explain the reason, then I would have gladly authenticated, but the call ended very rudely needless to say.</p> <p> </p> <p>I then tried to call back multiple times, and was transferred to the lady, but the phone rang and rang, this happened 3 times, surely, someone could have notified me that the lady went to lunch, and I would not have wasted time and money to call to get to understand the issue.</p> <p> </p> <p>I sked for a supervisor to give me a call back, but guess what no call.</p> <p>I then come to know that my tracking unit is faulty and I have to pay R800 to get I repaired, otherwise they will not be help responsible if something happens to my car, because the unit is faulty. I did phone in to customer care trying to explain the predicament of the lack of funds, but no – one would listen saying that there is a contract and I am bound by that, but I was trying to ascertain how can the warranty last a year, (this in my opinion, is way to ***** customers out of more money) and contract last 3 years, Now money is tight at the moment, and the lady rudely mailed back saying that if I don’t pay, and if something happens there is nothing they will do. Irrespective of being told there is a payment plan, the fact is that I still am out of pocket for equipment that should be maintained for the duration of the contract, Take cell phones for example, 2 year contract, and 2 year warranty for the phone</p> <p> </p> <p>1. They tie you into a 3 year contract</p> <p>2. The warranty on the device only lasts a year</p> <p> </p> <p>I think that is an unfair business practice, as they are guaranteed an amount of money should the unit be faulty. Profits over customer satisfaction. People are just a number, is this the type of business that Isaias Jose Calisto runs, Also the lack of empathy from his staff, shows that they are after the money and don’t care about customers. I now have to jump through hoops to get the money to fix this unit, because if something should happen to the vehicle, I will be *****ed in more ways than 1, insurance surely would not pay, and cartrack would just wipe their hands clean. Even though the device is not working, I am still required to pay for a service that does not work, or cough up the money to get piece of mind</p> <p> </p> <p>1. Invest in some training with you staff in terms of how to talk to people - your customer service sucks</p> <p>2. Review the terms of this contract in which the warranty of the device runs with the contract</p> <p> </p> <p>I AM SURE THERE ARE OTHERS THAT HAVE FACED THIS ISSUE!!!!!</p> <p> </p>