MISSING CAR AND NO HELP FROM CARTRACK!

For 3 days my client and I have be trying to get access to her tracker app which was blocked by Cartrack for a payment that was made on 31 January 2023 which they debitted from my clients account. We have a missing car for 3 days and they cannot sort out their inhouse departments. Accounts found the payment but Fleets doesnt have record and the account remains blocked 40 days later. They transfer you from pillar to post passing the buck with NO RESOLUTION and the car is still missing with no ways of being tracked!!!! Absolutely TERRIBLE CUSTOMER SERVICE!!!!