Misrepresentation of services

I pay extra for collision detection and roadside assistance. Yesterday I was in an accident. The collision detection did not work. The panic call on the app did not work. When I phoned the general line, my car was not even listed on the system and Cartrack only provides assistance with flat tyres and flat batteries and I must phone the police for support. I pay extra for support in cases like these, but I was left out to dry. Shame on you Cartrack!